If you are not already working with an authorized Transparent dealer, please go to our regular website's dealer locator and choose a dealer close to you. If you have specific system needs, please give us a call. We are happy to give you some guidance on which dealers can best meet your needs and interests.
Transparent has built a strong network of specialty audio video retailers over the past 30 years. These committed professionals are true experts in their fields and have the most knowledge and experience helping customers optimize the performance of their systems with the Transparent line up. Online shopping for some of our most popular and accessible products is a convenience we are happy to share with our customers; however, an online shopping experience can not take the place of seeing and hearing our products set up in a well balanced system and hearing an actual demonstration conducted by a salesperson with extensive training and experience with Transparent products.
We believe strongly that a good Transparent dealer is a necessary ingredient to your long term satisfaction with all of your future audio and video purchases. In addition, the factory supported Transparent Upgrade Program is available only through authorized Transparent dealers.
Federal Express handles all arrangements for customs clearances, taxes, and duties for all Canadian shipments. A customer receiving a shipment in Canada must sign for the receipt of the shipment upon delivery by Federal Express. Any Canadian duties or taxes due will be payable by the customer to Federal Express directly upon receipt of the shipment.
We are happy to walk you through the Transparent Store purchase process on the phone and help you decide which cables and power conditioning products are best for your system. Please call us at 207-284-1100 during business hours (9-5 M-F)
That's a great idea. With all the length and termination options offered by Transparent, it's not possible even for the most well equipped Transparent dealers to offer every conceivable combination. Feel free to ask your sales associate at your Transparent dealership to help you place your order while you're in the store and have it shipped directly to your home.
Most of the items featured in the Transparent Store are ready to ship and will be shipped within 1 business day of receiving your order. If you place an order on a Friday night or before a holiday, your order may take 2 business days to ship. If you have a custom order or an unusual combination of termination options, it can take up to 5 business days for your order to be ready to ship. You can expect to receive your order 3-5 days after it leaves our factory.
Please call us at 207-284-1100 while you have access to an online connection to the Transparent Store. We will discuss your custom needs in detail and guide you through the process of entering the proper codes for your custom online purchase.
If you need to return or exchange an incorrectly ordered or faulty item from the Transparent Store, please call us at (207) 284-1100 for return authorization assistance. If you receive a Transparent product that you find to be unsatisfactory, you must call for return authorization before returning the item. All returns must be returned within 30 days and must be in perfect, new condition in original factory packaging. Return shipping costs are the responsibility of the purchaser unless the returned item is faulty or Transparent fulfilled an order incorrectly. Any products purchased from the Transparent Store that are returned for credit that are not in perfect, new condition in original factory packaging when they arrive at Transparent, will incur a 25% restocking fee. Products returned without prior return authorization will not receive credit or be considered for exchanges.
Transparent is planning on offering an online store for customers who live outside of North America at some point in the future. Please email us at firstname.lastname@example.org and let us know about your interest in online Transparent purchases and provide the details of your residency.
We are pleased to set up an appointment with you to visit our factory. Just give us a call several weeks ahead and have several dates in mind. Sometimes we have events, other visitors, and projects that will make it very difficult for us to share the Transparent experience fully with you, but we will always do our best to accommodate you.
All Transparent products are upgradeable through the factory supported Transparent Upgrade Program and authorized transparent dealers.
For current generation Transparent products, you will receive a 70% trade-in value on your existing product toward a higher performance level product in the same category.
Second generation products receive a 60% trade in value.
Third generation products receive a 50% trade-in value, and 4th generation products receive a 40% trade-in value. All trade-in products must have a registered Transparent Warranty. Only authorized Transparent dealers can process trade-ins and upgrades. Your Transparent dealer can best help you determine the value of your trade-in.
Authorized Transparent dealers only sell Certified Pre-Owned Transaprent products that come with a warranty. Once you register the warranty, you are eligible to upgrade your cable. If you purchased your used cables through another source, an authorized Transparent dealer can sell you a warranty for 10% of the current retail value of the trade-in product. Once you register your new warranty, you are eligible for a Transparent upgrade.
Transparent products are hand-built one at a time. They are purpose built and precision designed and manufactured to be highly reliable and offer tremendous performance value at each price point. In fact, every cable shares the technology of our highest level products.
Most inexpensive cables are not hand built with the highest quality connectors and terminations. Less expensive cable is typically constructed of very inexpensive, off-the-shelf, generic wire that has not been optimized for its application.
For about a $100, you can try a Transparent The Link Interconnect or a Performance USB or HDMI cable to find out first hand what Transparent quality is all about. We are confident you will be amazed with the results
The Link Interconnect and the Wave Speaker Cable transform a basic system. Adding a Performance Digital or USB cable adds up to a total investment of less than $400. These building blocks may be the best audio investment you will ever make, and they are all upgradeable to higher performance levels when you are ready.
Because your cables are well constructed and have been designed from the ground up to help you achieve the kind of balance in your system that will help you get the most musical enjoyment possible, they all sound great out of the box. Letting your cables burn in for a day or 2 will only improve the ability of the cables to transfer all the music you feed them.
Much of an audio cable signal travels on the outside of the conductors in an electrostatic field that is defined by the insulating materials that surround the conductors. Cables assume a flow direction of the electrostatic field once they are hooked up. The arrows on the cable insure that you will hook up your cables the same way if you ever remove them.
Interconnects and digital cables also have multiple shielding some of which is hooked up on only one end of the cable to discharge excess energy (noise) from the signal path. It's important to hook these cables up in the direction indicated to achieve the best results.